WestJet has been criticized by Canada’s transport regulator for creating obstacles for travelers with disabilities by restricting certain power wheelchairs from its aircraft. The Canadian Transportation Agency recently ruled that WestJet must eliminate its 136-kilogram (300-pound) weight limit on mobility aids by July 2027.
In response to a complaint by Winnipeg resident Steven Fletcher, a former federal minister of state for transport, the agency suggested that WestJet use “spreader plates” to evenly distribute the wheelchair’s weight in the cargo hold. Until the weight limit is removed, the regulator recommended arranging alternative travel with other airlines.
Fletcher and other advocates argue that the weight cap has limited air travel options for individuals with disabilities and has led to discrimination. Fletcher emphasized that WestJet should have proactively accommodated power wheelchairs, as they have done so in the past for decades.
WestJet declined to comment on the ongoing matter with the regulator. The agency is expected to issue a final decision on the advance notice requirements for passengers using mobility aids.
Last year, WestJet defended its weight limit policy, citing flight safety concerns and compliance with accessibility regulations. The company determined the 136-kilogram threshold after a technical analysis of its Boeing planes’ cargo hold weight limits.
Advocates highlight the significant impact on individuals who rely on power wheelchairs for mobility, especially considering that most other airlines have less stringent restrictions. Instances like Fletcher’s and a 14-year-old girl from Saskatoon being denied travel due to wheelchair weight issues have drawn attention to the challenges faced by passengers with disabilities.
Advocates argue that the weight limit imposed by WestJet and Flair Airlines is not common among major North American carriers operating Boeing 737 jets. While safety and aircraft weight limits are cited as reasons for the policy, advocates emphasize the need for reasonable accommodation for power wheelchair users.
The debate around power wheelchair restrictions on airlines is ongoing, with advocates pushing for better service and accessibility for individuals with disabilities. American Airlines faced a similar issue in 2020, ultimately reversing its decision after public outcry.
The limitations imposed by airlines like WestJet and Flair Airlines on power wheelchairs pose a significant challenge for individuals with disabilities, especially on routes where these carriers are the primary options. Advocates stress the importance of ensuring equal access to air travel for all citizens.